<!--
  This file is a part of the open-eBackup project.
  This Source Code Form is subject to the terms of the Mozilla Public License, v. 2.0.
  If a copy of the MPL was not distributed with this file, You can obtain one at
  http://mozilla.org/MPL/2.0/.
  
  Copyright (c) [2024] Huawei Technologies Co.,Ltd.
  
  THIS SOFTWARE IS PROVIDED ON AN "AS IS" BASIS, WITHOUT WARRANTIES OF ANY KIND,
  EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO NON-INFRINGEMENT,
  MERCHANTABILITY OR FIT FOR A PARTICULAR PURPOSE.
  -->


<!DOCTYPE html
  PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html lang="en-us" xml:lang="en-us">
<head>
      <meta http-equiv="Content-Type" content="text/html; charset=utf-8">
   
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="DC.Type" content="topic">
<meta name="DC.Title" content="When a Backup or Restoration Job Is Being Executed, &quot;The job is waiting to be scheduled by DMC.&quot; Is Displayed in the Job Details">
<meta name="product" content="">
<meta name="DC.Relation" scheme="URI" content="en-us_topic_0000002200054965.html">
<meta name="prodname" content="">
<meta name="version" content="">
<meta name="brand" content="">
<meta name="DC.Publisher" content="20250306">
<meta name="prodname" content="csbs">
<meta name="documenttype" content="usermanual">
<meta name="DC.Format" content="XHTML">
<meta name="DC.Identifier" content="EN-US_TOPIC_0000002164814026">
<meta name="DC.Language" content="en-us">
<link rel="stylesheet" type="text/css" href="public_sys-resources/commonltr.css">
<title>When a Backup or Restoration Job Is Being Executed, "The job is waiting to be scheduled by DMC." Is Displayed in the Job Details</title>
</head>
<body style="clear:both; padding-left:10px; padding-top:5px; padding-right:5px; padding-bottom:5px"><a name="EN-US_TOPIC_0000002164814026"></a><a name="EN-US_TOPIC_0000002164814026"></a>

<h1 class="topictitle1">When a Backup or Restoration Job Is Being Executed, "The job is waiting to be scheduled by DMC." Is Displayed in the Job Details</h1>
<div><div class="section"><h4 class="sectiontitle">Symptom</h4><p>When a backup or restoration job is being executed, "The job is waiting to be scheduled by DMC." is displayed in the job details and exists for more than 10 minutes.</p>
</div>
<div class="section"><h4 class="sectiontitle">Possible Causes</h4><ul><li>Cause 1: The VDDK is not installed on the host where the client is installed or the version of the installed VDDK is incorrect.</li><li>Cause 2: The number of running jobs reaches the upper limit.</li></ul>
</div>
<div class="section"><h4 class="sectiontitle">Troubleshooting</h4><ol><li><span>Log in to the host where the client is installed as user <strong>root</strong> using PuTTY.</span><p><div class="note"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><ul><li>If the client for job execution is specified, log in to the host where the client is installed and check whether the VDDK has been installed.</li><li>If no client is specified for job execution, log in to all hosts where the client is installed to check whether the VDDK has been installed.</li></ul>
</div></div>
</p></li><li><span>Run the following command to check whether the VDDK of the required version has been installed:</span><p><pre class="screen">cd <em>/opt</em>/DataBackup/ProtectClient/ProtectClient-E/lib</pre>
<div class="note"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><p>In the preceding command, <em>/opt</em> indicates the client installation directory. Replace it with the actual directory.</p>
</div></div>
<ul><li>If the <strong>vddk</strong> directory does not exist or the VDDK of the required version is not installed, install it as instructed in "<span>Adding a VDDK (Applicable to VMware)</span>" of the <i><cite>OceanProtect DataBackup 1.5.0-1.6.0 Client Installation Guide</cite></i>.</li><li>If the <strong>vddk</strong> directory exists and the VDDK of the required version has been installed, the fault may be caused by cause 2. In this case, wait for job scheduling or contact technical support engineers.</li></ul>
</p></li></ol>
</div>
</div>
<div>
<div class="familylinks">
<div class="parentlink"><strong>Parent topic:</strong> <a href="en-us_topic_0000002200054965.html">FAQs</a></div>
</div>
</div>

<div class="hrcopyright"><hr size="2"></div><div class="hwcopyright">Copyright &copy; Huawei Technologies Co., Ltd.</div></body>
</html>